Support
Before contacting the Hail Reporter for technical support, please check the support FAQs below for your specific account type. If the answers on this page don’t solve your problem, please contact us using the form at the bottom of the page and we’ll be sure to reply within 24 hours.
Hail Reports
Q. Why can I only view storm reports fro my own county when visiting the Hail Reports page? ”
A. This is because that’s all you’ve subscribed to see. With your free account, you have full access to all available information regarding hail reports in your own county. If you need access to a greater geographical area, you’ll want to upgrade to one of our paid subscription levels.
Text Alerts
Q. Where do I set up my text alerts?”
A. With a Local (FREE) account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
Upgrades
Q. I want to upgrade to a paid subscription. What do I do?
A. Simply click the “Subscribe” link on the green navigation bar above, find the subscription plan that’s best for you, and sign up!
Hail Reports
Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that’s all you’ve subscribed to see. With your Statewide subscription, you have full access to all available information regarding hail reports in your own state. If you need access to a greater geographical area, you’ll want to upgrade either to our Regional or Nationwide plans.
Email Alerts
Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn’t get alerts: either the email alerts were never set up, or they are not currently turned on. To set up your email alerts, visit the “My Settings” link in the login box at the extreme upper right of the screen. You’ll need to set up at least the “Geographical Settings” and “Email Settings” tabs on that page. On the “Email Settings” tab, be sure that the box that says “Enable Email Updates” is checked. After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.
Q. I’m getting some email alerts, but I know of other storms that I’m not getting alerts for. What’s the problem?
A. First, check the “Alert Filters” tab on your “My Settings” page. If your settings there are set above the minimums, you won’t receive alerts for storms that don’t meet or exceed your settings. (For example: If you have set your controls for hail of only 1.75″ or greater, you will not receive an alert for hail of 1.5″. Also check the “Email Settings” tab for the frequency. If, for example, your alerting frequency is set for every six hours, you won’t receive any email alerts for six hours after the first alert you receive on any given day. If this doesn’t solve the problem, be sure that the storms you’re aware of are indeed from the state to which you are subscribed. With a statewide subscription, you’ll only receive reports and alerts for one state.
Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the “Enable Email Updates” box on the “Email Settings” tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval. For instance, you might set the frequency to every two hours, in which case you’ll receive two hours worth of alerts all in one email.
Text Alerts
Q. Where do I set up my text alerts?
A. With a Statewide account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
Hail Reports
Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that’s all you’ve subscribed to see. With your Statewide subscription, you have full access to all available information regarding hail reports in your own state. If you need access to a greater geographical area, you’ll want to upgrade either to our Regional or Nationwide plans.
Email Alerts
Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn’t get alerts: either the email alerts were never set up, or they are not currently turned on. To set up your email alerts, visit the “My Settings” link in the login box at the extreme upper right of the screen. You’ll need to set up at least the “Geographical Settings” and “Email Settings” tabs on that page. On the “Email Settings” tab, be sure that the box that says “Enable Email Updates” is checked. After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.
Q. I’m getting some email alerts, but I know of other storms that I’m not getting alerts for. What’s the problem?
A. First, check the “Alert Filters” tab on your “My Settings” page. If your settings there are set above the minimums, you won’t receive alerts for storms that don’t meet or exceed your settings. (For example: If you have set your controls for hail of only 1.75″ or greater, you will not receive an alert for hail of 1.5″. Also check the “Email Settings” tab for the frequency. If, for example, your alerting frequency is set for every six hours, you won’t receive any email alerts for six hours after the first alert you receive on any given day. If this doesn’t solve the problem, be sure that the storms you’re aware of are indeed from the state to which you are subscribed. With a statewide subscription, you’ll only receive reports and alerts for one state.
Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the “Enable Email Updates” box on the “Email Settings” tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval. For instance, you might set the frequency to every two hours, in which case you’ll receive two hours worth of alerts all in one email.
Text Alerts
Q. Where do I set up my text alerts?
A. With a Statewide account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
Hail Reports
Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that’s all you’ve subscribed to see. With your Statewide subscription, you have full access to all available information regarding hail reports in your own state. If you need access to a greater geographical area, you’ll want to upgrade either to our Regional or Nationwide plans.
Email Alerts
Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn’t get alerts: either the email alerts were never set up, or they are not currently turned on. To set up your email alerts, visit the “My Settings” link in the login box at the extreme upper right of the screen. You’ll need to set up at least the “Geographical Settings” and “Email Settings” tabs on that page. On the “Email Settings” tab, be sure that the box that says “Enable Email Updates” is checked. After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.
Q. I’m getting some email alerts, but I know of other storms that I’m not getting alerts for. What’s the problem?
A. First, check the “Alert Filters” tab on your “My Settings” page. If your settings there are set above the minimums, you won’t receive alerts for storms that don’t meet or exceed your settings. (For example: If you have set your controls for hail of only 1.75″ or greater, you will not receive an alert for hail of 1.5″. Also check the “Email Settings” tab for the frequency. If, for example, your alerting frequency is set for every six hours, you won’t receive any email alerts for six hours after the first alert you receive on any given day. If this doesn’t solve the problem, be sure that the storms you’re aware of are indeed from the state to which you are subscribed. With a statewide subscription, you’ll only receive reports and alerts for one state.
Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the “Enable Email Updates” box on the “Email Settings” tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval. For instance, you might set the frequency to every two hours, in which case you’ll receive two hours worth of alerts all in one email.
Text Alerts
Q. Where do I set up my text alerts?
A. With a Statewide account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
Hail Reports
Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that’s all you’ve subscribed to see. With your Statewide subscription, you have full access to all available information regarding hail reports in your own state. If you need access to a greater geographical area, you’ll want to upgrade either to our Regional or Nationwide plans.
Email Alerts
Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn’t get alerts: either the email alerts were never set up, or they are not currently turned on. To set up your email alerts, visit the “My Settings” link in the login box at the extreme upper right of the screen. You’ll need to set up at least the “Geographical Settings” and “Email Settings” tabs on that page. On the “Email Settings” tab, be sure that the box that says “Enable Email Updates” is checked. After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.
Q. I’m getting some email alerts, but I know of other storms that I’m not getting alerts for. What’s the problem?
A. First, check the “Alert Filters” tab on your “My Settings” page. If your settings there are set above the minimums, you won’t receive alerts for storms that don’t meet or exceed your settings. (For example: If you have set your controls for hail of only 1.75″ or greater, you will not receive an alert for hail of 1.5″. Also check the “Email Settings” tab for the frequency. If, for example, your alerting frequency is set for every six hours, you won’t receive any email alerts for six hours after the first alert you receive on any given day. If this doesn’t solve the problem, be sure that the storms you’re aware of are indeed from the state to which you are subscribed. With a statewide subscription, you’ll only receive reports and alerts for one state.
Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the “Enable Email Updates” box on the “Email Settings” tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval. For instance, you might set the frequency to every two hours, in which case you’ll receive two hours worth of alerts all in one email.
Text Alerts
Q. Where do I set up my text alerts?
A. With a Statewide account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
Hail Reports
Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that’s all you’ve subscribed to see. With your Statewide subscription, you have full access to all available information regarding hail reports in your own state. If you need access to a greater geographical area, you’ll want to upgrade either to our Regional or Nationwide plans.
Email Alerts
Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn’t get alerts: either the email alerts were never set up, or they are not currently turned on. To set up your email alerts, visit the “My Settings” link in the login box at the extreme upper right of the screen. You’ll need to set up at least the “Geographical Settings” and “Email Settings” tabs on that page. On the “Email Settings” tab, be sure that the box that says “Enable Email Updates” is checked. After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.
Q. I’m getting some email alerts, but I know of other storms that I’m not getting alerts for. What’s the problem?
A. First, check the “Alert Filters” tab on your “My Settings” page. If your settings there are set above the minimums, you won’t receive alerts for storms that don’t meet or exceed your settings. (For example: If you have set your controls for hail of only 1.75″ or greater, you will not receive an alert for hail of 1.5″. Also check the “Email Settings” tab for the frequency. If, for example, your alerting frequency is set for every six hours, you won’t receive any email alerts for six hours after the first alert you receive on any given day. If this doesn’t solve the problem, be sure that the storms you’re aware of are indeed from the state to which you are subscribed. With a statewide subscription, you’ll only receive reports and alerts for one state.
Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the “Enable Email Updates” box on the “Email Settings” tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval. For instance, you might set the frequency to every two hours, in which case you’ll receive two hours worth of alerts all in one email.
Text Alerts
Q. Where do I set up my text alerts?
A. With a Statewide account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
Hail Reports
Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that’s all you’ve subscribed to see. With your Statewide subscription, you have full access to all available information regarding hail reports in your own state. If you need access to a greater geographical area, you’ll want to upgrade either to our Regional or Nationwide plans.
Email Alerts
Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn’t get alerts: either the email alerts were never set up, or they are not currently turned on. To set up your email alerts, visit the “My Settings” link in the login box at the extreme upper right of the screen. You’ll need to set up at least the “Geographical Settings” and “Email Settings” tabs on that page. On the “Email Settings” tab, be sure that the box that says “Enable Email Updates” is checked. After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.
Q. I’m getting some email alerts, but I know of other storms that I’m not getting alerts for. What’s the problem?
A. First, check the “Alert Filters” tab on your “My Settings” page. If your settings there are set above the minimums, you won’t receive alerts for storms that don’t meet or exceed your settings. (For example: If you have set your controls for hail of only 1.75″ or greater, you will not receive an alert for hail of 1.5″. Also check the “Email Settings” tab for the frequency. If, for example, your alerting frequency is set for every six hours, you won’t receive any email alerts for six hours after the first alert you receive on any given day. If this doesn’t solve the problem, be sure that the storms you’re aware of are indeed from the state to which you are subscribed. With a statewide subscription, you’ll only receive reports and alerts for one state.
Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the “Enable Email Updates” box on the “Email Settings” tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval. For instance, you might set the frequency to every two hours, in which case you’ll receive two hours worth of alerts all in one email.
Text Alerts
Q. Where do I set up my text alerts?
A. With a Statewide account, you don’t get SMS alerting. Commercial SMS use is charged by the cell phone carriers, so it costs the Hail Reporter to send them out. If you need SMS alerts, you’ll want to upgrade to one of our three paid subscription options that include SMS.
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Contact the Support Staff
If your support issues cannot be answered from the account-specific FAQ sections above, please contact us via the form below. We will reply in less than 24 hours.
