Support

Before contacting the Hail Reporter for technical support, you should know that 99% of our support issues are solved much faster by simply reading the support FAQs below.  If the answers on this page don't solve your problem, please contact us using the form at the bottom of the page and we'll be sure to reply within 24 hours.

 

I have a Statewide (FREE) account.

Hail Reports

Q. Why can I only view storm reports for my own state when visiting the Hail Reports page?
A. This is because that's all you've subscribed to see.  With your FREE Statewide subscription, you have full access to all available information regarding hail reports in your own state.  If you need access to a greater geographical area, you'll want to upgrade either to our Nationwide plan.

Email Alerts

Q. Why am I not getting any email alerts?
A. There are two likely reasons a subscriber doesn't get alerts: 1) The email alerts were never set up; 2) The email alerts are not currently turned on.

To set up your email alerts, visit the "My Settings" link in the login box at the extreme upper right of the screen.  You'll need to set up at least the "Geographical Settings" and "Email Settings" tabs on that page.  On the "Email Settings" tab, be sure that the box that says "Enable Email Updates" is checked.  After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.

There are three likely reasons a subscriber doesn't get alerts: 1) The email alerts were never set up; 2) The email alerts aren't currently turned on; 3) The Nationwide subscription has reached its end of term.  To set up your email alerts, visit the "My Settings" link in the login box at the extreme upper right of the screen.  You'll need to set up at least the "Geographical Settings" and "Email Settings" tabs on that page.  On the "Email Settings" tab, be sure that the box that says "Enable Email Updates" is checked.  After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.We do, from time to time, have a customer complain that his or her emails have simply stopped coming.  So far, none of these occasions have had anything to do with the operation of our website.  Rather, they are things regarding the customer's email hosts, spam filter settings, and email forwarding issues.  If you should have a problem like this, we'll do our best to help you figure it out; we simply ask that you bear in mind that sometimes a problem happens on your end and not ours.  If you suspect this kind of problem is happening, go to "My Settings" and change your email address to something else.  For instance, if you were using Example@gmail.com, go get the email address Example@Yahoo.com and try it.

Q. I'm getting some email alerts, but I know of other storms that I'm not getting alerts for. What's the problem?
A. First, check the "Alert Filters" tab on your "My Settings" page.  If your settings there are set above the minimums, you won't receive alerts for storms that don't meet or exceed your settings.  (For example:  If you have set your controls for hail of only 1.75" or greater, you will not receive an alert for hail of 1.5".  Also check the "Email Settings" tab for the frequency.  If, for example, your alerting frequency is set for every six hours, you won't receive any email alerts for six hours after the first alert you receive on any given day.  If this doesn't solve the problem, be sure that the storms you're aware of are indeed from the state to which you are subscribed.  With a statewide subscription, you'll only receive reports and alerts for one state.

Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the "Enable Email Updates" box on the "Email Settings" tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval.  For instance, you might set the frequency to every two hours, in which case you'll receive two hours worth of alerts all in one email.

I have a Nationwide account.

Hail Reports

Q. I forgot my password.  Please email it to me.
A. Sorry, but we don't know your password.  Our system keeps it secret within our secure database.  You can access it yourself, however, provided you remember your username.  On the login field at the top of each page of this website, there's a"Lost Your Password?" link (see image below).  Click that link and follow the instructions.  If you have forgotten your username, you can search your email back to the day you signed up or you can reply to any Hail Alert email asking for your username.

Q. Why can't I log in to the website?
A. Have you been sharing your username/password with others?  Your subscription allows you to access HailReporter.com from only two devices.  If you exceed that, the system times you out, disallowing use for a time.  This keeps us from going bankrupt from customers sharing their accounts with everyone they know.  If you have exceeded the allowable number of devices, you will receive this notice:

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you require assistance.

If you should need to change the two devices you are using, contact us and we'll make that possible.

Q. Why can't I see all the features when visiting the Hail Reports page?
A. It's because you're not logged in.

Q. Why do I only see reports for my home state on the Hail Reports page?
A. It's either because you're not logged in, or because your subscription has expired.

Email Alerts

Q. Why am I not getting any email alerts?
A. There are three likely reasons a subscriber doesn't get alerts: 1) The email alerts were never set up; 2) The email alerts aren't currently turned on; 3) The Nationwide subscription has reached its end of term.  To set up your email alerts, visit the "My Settings" link in the login box at the extreme upper right of the screen.  You'll need to set up at least the "Geographical Settings" and "Email Settings" tabs on that page.  On the "Email Settings" tab, be sure that the box that says "Enable Email Updates" is checked.  After your email alerts are set up, you can turn them on and off at any time by checking or un-checking this box.

We do, from time to time, have a customer complain that his or her emails have simply stopped coming.  So far, none of these occasions have had anything to do with the operation of our website.  Rather, they are things regarding the customer's email hosts, spam filter settings, and email forwarding issues.  If you should have a problem like this, we'll do our best to help you figure it out; we simply ask that you bear in mind that sometimes a problem happens on your end and not ours.  If you suspect this kind of problem is happening, go to "My Settings" and change your email address to something else.  For instance, if you were using Example@gmail.com, go get the email address Example@Yahoo.com and try it.

Q. I'm getting some email alerts, but I know of other storms that I'm not getting alerts for. What's the problem?
A. First, check the "Alert Filters" tab on your "My Settings" page.  If your settings there are set above the minimums, you won't receive alerts for storms that don't meet or exceed your settings.  (For example:  If you have set your controls for hail of only 1.75" or greater, you will not receive an alert for hail of 1.5".  Also check the "Email Settings" tab for the frequency.  If, for example, your alerting frequency is set for every six hours, you won't receive any email alerts for six hours after the first alert you receive on any given day.  If this doesn't solve the problem, be sure that the storms you're aware of are indeed from the state to which you are subscribed.  With a statewide subscription, you'll only receive reports and alerts for one state.

Q. On heavy storm days, these email alerts are wearing me out. What can I do?
A. You can either turn email alerts off altogether by removing the check mark from the "Enable Email Updates" box on the "Email Settings" tab, or you can change the email frequency on that same tab to receive a summary email at some greater interval.  For instance, you might set the frequency to every two hours, in which case you'll receive two hours worth of alerts all in one email.

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Contact the Support Staff

If your support issues cannot be answered from the account-specific FAQ sections above, please contact us via the form below.  We will reply in less than 24 hours. 

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